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    Wow! That's What I Call Service: Stories of Great Customer Service from the Wow! Awards

    This book is full of stories about people and businesses that cause customers to fall in love; brought together in order that they may serve as an inspiration to others. And not just for the benefit of individual businesses but in order to raise standards of customer service throughout the UK.

    How NOT to be a Property Investor

    Property investing is often seen as a potentially lucrative business with safety in the physical ownership and reliability of value in the growth of the investment. Rarely has someone shown how their own foolishness and lack of the right mindset can make it easier for those who wish to succeed.

    Strategic Managerial Accounting: Hospitality, Tourism & Events Applications

    R2 015,00
    This text explores the nature of these industry sectors and how these impact on the strategic managerial accounting (SMA) tools used by decision makers in the industry. Formerly known as Managerial Accounting in the Hospitality Industry by Harris and Hazzard, this new edition builds on this successful and well known text.

    How to be Zoomly at Work: The Essential Handbook for Thriving at Work

    Ever had a 'people problem' at work? Or been told to 'brush up your people skills'? Just how are you supposed to do that? This book is suitable for you if you have: been promoted and need to get the best from other people; and got a sneaking suspicion that your 'people skills' - or lack of them - might be holding you back in your career.

    Getting To Yes: Negotiating An Agreement Without Giving In

    A guide to negotiation. Including principles such as: Don't bargain over positions; Separate the people from the problem; and, Insist on objective criteria, it simplifies the whole negotiation process, offering an effective framework that ensures success.

    The Macroeconomic Environment of Business: Core Concepts and Curious Connections

    R1 008,00
    Presents an introduction to principal macroeconomic phenomena: inflation, unemployment, national income, interest rates and exchange rates. This book describes how each phenomenon is measured, what makes it change and the consequences of change. It provides a degree of literacy about the economy which constitutes the environment of business.

    You Are the Product: How to Survive and Thrive in the Era of Reputation Economics

    In an increasingly Internet-focused world, online reputation has become a new form of currency and both consumers and companies are cashing in"

    The Thoughtful Leader: How to Use Your Head and Your Heart to Inspire Others

    Thoughtful leaders exhibit exceptional thinking as well as consideration for others. This book inspires, encourages and teaches REAL thought leaders a new way of thinking and behaving. Reach beyond content marketing and thought leadership. Achieve greater levels of thinking. Discover hidden depths within yourself. Become a true Thoughtful Leader.

    Be Gender Smart: The Key to Career Success for Women

    Women have already proven they can get to the top. Now is the time for the next wave and to see more women bring their unique contribution to work and leadership roles. Learn the latest insights from Neuroscience and Be Gender Smart.

    The Big Short: Film Tie-in

    Tells the story of the misfits, renegades and visionaries who saw that the biggest credit bubble of all time was about to burst, bet against the banking system - and made a killing.

    Work with Me: How Gender Intelligence Can Help You Succeed at Work and in Life

    A compelling, fascinating, and above-all, practical book which will do for men and women's relationships in the workplace what MEN ARE FROM MARS, WOMEN ARE FROM VENUS did for their romantic relationships.

    Leadership Wisdom from the Monk Who Sold His Ferrari: The 8 Rituals of the Best Leaders

    In this eagerly awaited sequel to the international bestseller The Monk Who Sold His Ferrari, world renowned leadership guru Robin Sharma will teach you how to restore trust, commitment and belief within your organisation, while simultaneously changing the way you live your life in the process.

    Key MBA Models: The 60+ Models Every Manager and Business Student Needs to Know

    * Understand the key management models that make up your business school syllabus * Effectively apply academic management models to your professional life * Quickly identify the most relevant tools for you and find out how best to utilise them